As the manager of testing for digital home products at CHOICE, I’m often asked: “So Denis, who’s making the best TVs at the moment?”
CHOICE tests a lot of TVs in our labs – around 100 models each year. We cover more than 90% of the market, discovering many great models as well as plenty we wouldn’t recommend.
But occasionally, you need to know about a model that hasn’t been tested. That’s why we’ve created a recommendation for the ‘Best Brand TV’ – to help you choose a television from a brand that’s performed well overall in our labs over the past year, but that’s also well regarded by CHOICE members for customer satisfaction and reliability.
How was the Best Brand calculated?
The Best Brand TV is based on our test results for TVs tested over the past 12 months, as well as customer satisfaction and reliability information submitted by CHOICE members on their experience with the brand.
So which TV brand is currently making great products, but also doing the right thing by their customers if something goes wrong? Log in to find out, or become a member.
How we get the data
We calculate a brand’s reliability score and owner rating based on our survey of 5004 CHOICE members in 2016.
How we weight the scores
- Average test score – 40%
- Brand reliability – 30%
- Customer satisfaction – 20%
- Recommended ratio – 10%
About the scores
Average test score
Measures the average score for all models tested in the CHOICE labs for each brand. Our testers rate each model for picture quality (standard definition and high definition); with a viewing panel looking at DVD, Blu-ray and live TV footage. Ease of use is assessed, including any smart TV features and navigating the menus and program guide using the remote control. Sound quality is assessed as is energy testing with standby and in use measured to deliver an annual cost to the owner.
Our CHOICE customer insights team grilled several thousand members in the annual CHOICE survey about whether they’ve run into any problems with their TV in the past 12 months.
Our survey also asks how satisfied members are with their TV. So even if a TV has a fault after six months, it’s still possible for it to have a high satisfaction score – perhaps the company has customer service that goes beyond expectations, or the product is simply too good, despite some performance quirks.
Calculates the percentage of the TVs CHOICE recommends for each brand. The greater number of models that earn a recommended score, the higher the recommended ratio score.
LG – Best Brand TV
LG is the best TV brand for the past 12 months. LG televisions have performed well in the CHOICE labs in the past year, and have very satisfied owners according to our brand reliability survey.
Samsung has more TVs than Panasonic and Sony with an overall performance score greater than 70%, and often with very good performance scores for video quality when watching HD content such as Blu-ray movies and HD free-to-air broadcasts. However, Sony has more TVs that score at least 70% for both SD and HD video. Panasonic has shown improvement in its number of recommended models compared to the number of TVs tested and continues to deliver strong satisfaction and reliability results.
The Best Brand recommendation is given to companies with a clear lead over their competitors during the test period, and no more than two recommendations are given during each period. See our TV reviews for the recommended models.
ratio score (%)